Delivery & Returns

(Last Update: May 31, 2024)

Delivery Fees

For your convenience, we offer many fast and reliable shipping methods for items purchased online including small-item shipping methods and large-item shipping methods.

For large (and/or heavy) products that cannot be sent by traditional package delivery will be shipped via a large-item carrier and as such shipping costs will be determined by your item's size and weight, your selected shipping method, and your delivery address.

Shipping Types

Standard Shipping - USA

Express Shipping - USA

Delivery by FedEx, USPS, DHL or UPS depending upon your area. Tracking number provided. Delivery to some areas may take longer.

Standard (UK & EU) - Not Available At This Moment

Standard (Rest of the World) - Not Available At This Moment

Delivery by FedEx, DHL, UPS, or others depending upon your area. A tracking number may not be provided. Delivery to some countries may be restricted. Delivery of some products may not be available.

Direct Shipments from Myanmar - Depending on product and service availability. Delivery by courier service. Tracking number not provided. Delivery may take up to 5 weeks. Delivery of some products may not be available.

When Will I Receive My Order?

We have several vendors in the United States and Myanmar that help us get our products to customers. Each vendor produces certain items in our product line, so although you might be located near one of our vendors, your item may still ship from one of our other locations. 

You may use the following formula to estimate the arrival of your order.

Production Time + Transit Time = Estimated Arrival

Average Production Times

Estimated Transit Times

  • Items are made to order and typically ship within 2-4 business days.

  • Items are made to order and typically ship within 7-10 business days depending on the number of orders to process by our suppliers.

  • Items that are made in and shipped from Myanmar (Burma) can take up to 10 Business Days for Production.

  • Items shipped directly by our affiliate brands are typically processed within 5-7 business days.

  • Region: United States

    Delivery by FedEx, USPS, DHL or UPS depending upon your area. Tracking number provided.

    Delivery to some areas may take longer.

  • Region: United States

    Delivery by FedEx, USPS, DHL, or UPS depending upon your area. Tracking number provided.

    Delivery to some areas may take longer.

Where is my order?

Want to check on your order status? Log in to your account and click on the “Orders” section to find Tracking Details and use the widget below to easily track your order.

Our Return Policy

We fundamentally believe you will be thrilled with the products you purchase from Padauk & Co. Every item you order a product from Padauk & Co., or our partner store is made on-demand, and payment is made to the artist. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them.

However, we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy in the rare case you are experiencing any issues.

  • Return/Exchange requests must be made within 30 days of the delivery date.

  • Shipping & Handling fees paid on the original purchase are non-refundable.

  • Face masks, Furniture items, and eGift Cards are FINAL SALE and not eligible for returns.

  • Customers are responsible for return shipping costs.

  • Products must be returned/exchanged in a new condition with unremoved tags/stickers.

Return Requests

If something you received is defective or not up to our usual standards please contact us with the order number and we'll do what we can to make it right. Please note that we may ask you to provide picture(s) of the damaged item(s).

Starting a Return Request

To submit a return request, log into your and locate the order you’d like to make a return. When you have your email address and order number ready, you can submit your return by clicking through this button and filling out the form.

If you don't have an account or order information, you can contact our Customer support team here!

When Will I Receive My Refund?

Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-10 days.  PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. If your refund still hasn't been applied after you receive your next bill, please contact us and we'll be happy to resolve that for you.

Please note, depending on your bank, refunds can appear on your statement in different forms:

      * A new line item: The refund is listed as a separate transaction
      * Reversal charge: The original transaction will be voided